March 8, 2021

 

 

 

 

Dear Valued Customer,

 

Locally owned and operated, Cintek has proudly delivered communications services to East Kootenay and area for the last 28 years.

 

We are pleased to announce that in March 2021 we reached an agreement with TELUS to acquire Cintek. TELUS is well positioned to invest in technology and infrastructure that will enable future services and enhanced reliability for customers like you. We feel the time is right to transition our business for the benefit of our valued customers.

 

 

What this means for you:

 

         At this time, all services, prices, bills, support hours and contact information will remain the same. You do not need to take any action to keep receiving the same great Cintek services.

         Cintek will work with TELUS through the transition.

 


We thank you for your loyalty and for trusting in us for your internet solutions. We have appreciated the opportunity to serve you and we are excited for TELUS to provide the next generation of communications and entertainment for our valued customers.

 

If you have any questions, please visit our FAQ page at www.cintek.com/telus or contact us at: 250.489.4289

  

 

 

                                                     
                                                     Cintek logo

 

 

 

                                                 Telus FAQ

 

 

Category

Question

Key Message

General

What changes for customers today?

Nothing. Cintek is here to support you. At this time all services, prices, bills, support hours and contact information remain the same. You do not need to take any action to keep receiving the same great Cintek services.

General

What does this change mean for customers in the future?

As the transition moves along, notifications will be sent via mail or email. You can also visit www.cintek.com/telus to keep up to date. If you have any questions, please contact your Cintek Customer Support Representatives as you always have.

General

Will Cintek continue offering the same products and services as they have in the past?

Our services are not changing at this time.

New customers can continue to order services in the areas we support.

General

Will the cost of my services change?

No. For the foreseeable future, all products, services, prices and billing will remain the same. Any updates on service changes will be well advertised.

General

Will there be any disruption to my services?

As the transition progresses, you will be notified of any changes to your services.

General

Will the way I contact Cintek change?

No. For the foreseeable future customers can continue to reach Cintek the same as they do today. Any updates on service changes will be well advertised. For general inquiries and support, please call 250.489.4289.

General

Can I still upgrade or make changes to my Cintek services?

Yes. You can always upgrade your current services, subscribe to new services, and make changes to your account by contacting Cintek.

General

When will I have to switch to a TELUS service?

As the transition progresses, you will be notified of any changes to your services.

General

Where can I learn about what services TELUS will offer in my community?

As the transition progresses, updates on any TELUS product and service availability will be advertised.

General

How do I get in touch with TELUS if I want to discuss more details of the changes? 

Your best point of contact is still your Cintek Customer Support Team at 250.489.4289 or online at www.cintek.com/telus

New Acquisitions

Will TELUS be announcing new acquisitions in BC?

We are not able to comment on any future TELUS plans.